Conversa Customer Strategy and Success Manager at Amwell in Remote
Brief Overview You shall be a part of a Growth Group and drive product retention, adoption, and engagement for a set of customer accounts. You shall act as the leader to guide and drive customer experience, success, and growth. As the business leader, you will be the catalyst and team coach to enable customers to realize value from the platform. Core Responsibilities Deliver Value:
Be able to deliver on, and communicate the value associated with their investment in the Conversa platform. Establish Relationships:
Establish and nurture senior-level relationships built on trust, develop client champions, and identify key stakeholders. Strategic Partner:
Become the client's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Conversa. Achieve Retention and Expansion:
Work cross-functionally with internal teams (sales, services/operations, product management) to create a unified account team that supports the customer through contract renewal and surfaces new growth opportunities. You will be a driving force to increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Conversa advocates to generate new business Drive Adoption:
Drive adoption and usage of new products and features across multiple business units, teams, and markets. Understand Customer's current Conversa implementation and ensure maximization of business value realized by the customer through consultative support, training and configuration optimization Serve:
Serve as the internal voice of the customer and advocate for your clients' needs (services, support, product management, executive alignment) Qualifications 7
years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization Demonstrated experience and a passion for healthcare technology Naturally curious, with excellent critical-thinking skills A do-anything attitude for delighting the customer. We are a customer-centric organization, meaning we drop everything to solve problems and make our customers happy. Identify opportunities for customer references and case studies Deep understand of customer needs and product evangelization experience with the aptitude to learn new products Comfortable in engaging senior executives in strategic discussions and lead Executive Business Reviews Experience in expanding and growing business Disciplined with an ability to manage and track key performance indicators (KPIs) - including renewal, consumption, adoption and expansion commitments - to ensure exceptional, predictable results
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Be able to deliver on, and communicate the value associated with their investment in the Conversa platform. Establish Relationships:
Establish and nurture senior-level relationships built on trust, develop client champions, and identify key stakeholders. Strategic Partner:
Become the client's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Conversa. Achieve Retention and Expansion:
Work cross-functionally with internal teams (sales, services/operations, product management) to create a unified account team that supports the customer through contract renewal and surfaces new growth opportunities. You will be a driving force to increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Conversa advocates to generate new business Drive Adoption:
Drive adoption and usage of new products and features across multiple business units, teams, and markets. Understand Customer's current Conversa implementation and ensure maximization of business value realized by the customer through consultative support, training and configuration optimization Serve:
Serve as the internal voice of the customer and advocate for your clients' needs (services, support, product management, executive alignment) Qualifications 7
years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization Demonstrated experience and a passion for healthcare technology Naturally curious, with excellent critical-thinking skills A do-anything attitude for delighting the customer. We are a customer-centric organization, meaning we drop everything to solve problems and make our customers happy. Identify opportunities for customer references and case studies Deep understand of customer needs and product evangelization experience with the aptitude to learn new products Comfortable in engaging senior executives in strategic discussions and lead Executive Business Reviews Experience in expanding and growing business Disciplined with an ability to manage and track key performance indicators (KPIs) - including renewal, consumption, adoption and expansion commitments - to ensure exceptional, predictable results
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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